Around 400 IndiGo passengers, who were supposed to travel between New Delhi and Mumbai, as well as Turkey, found themselves stranded at Istanbul airport for a grueling 24 hours. The airline attributed the delay to operational reasons, leaving passengers frustrated and exhausted.
Passengers took to social media platforms like X and LinkedIn to express their grievances, claiming that their flight was first delayed and then abruptly cancelled without any prior notice. Anushri Bhansali, one of the affected passengers, recounted how the flight was delayed twice by an hour, ultimately getting cancelled and rescheduled 12 hours later. To make matters worse, passengers were left stranded without any accommodation, meal vouchers, or assistance from IndiGo representatives at the airport.
Rohan Raja, another passenger, shared his experience of the chaos that ensued after their 6.40 am flight from Delhi was cancelled. With no transportation provided to the accommodations they were promised, passengers were left to fend for themselves in the chilly weather. Parshwa Mehta, scheduled to travel to Mumbai’s Chhatrapati Shivaji International Airport, described how their 8.15 pm flight was continuously delayed, eventually being rescheduled for 10 am the next day. The lack of communication from IndiGo and the inadequate facilities at the airport only added to the passengers’ frustration.
In a post on X, Mr. Mehta criticized the airline for its “blatant failure of basic customer service”, demanding an apology and fair compensation for all affected passengers. IndiGo’s response on Twitter acknowledged the inconvenience faced by passengers and promised to address the issue.
This incident comes on the heels of IndiGo being ranked among the world’s worst airlines in the AirHelp Score report 2024, where it placed 103rd out of 109 airlines analyzed. With customer dissatisfaction on the rise, it is imperative for airlines to prioritize passenger safety and comfort to avoid similar incidents in the future.
