The Ghana Association of Banks (GAB) is urging all banks and stakeholders in the banking industry to work together to establish a strong and responsible Artificial Intelligence framework.
GAB emphasizes the importance of collaboration within the ecosystem, highlighting the need for partnerships with regulators, financial technology firms, and academic institutions to achieve this goal.
John Awuah, the Chief Executive Officer of GAB, commented on the PwC 2025 Ghana Banking Survey, stating that the association is actively engaging with key stakeholders such as the Bank of Ghana and the Data Protection Commission to shape a supportive policy environment.
Furthermore, GAB is open to co-developing training and awareness programs to expedite AI readiness across the sector.
The 28th PwC Annual Global CEO Survey revealed that 68% of Ghanaian CEOs have implemented some level of GenAI within their organizations in the past year. This adoption is already transforming both front-office and back-office operations in banking, with GenAI-powered tools enhancing customer service and improving internal productivity.
The financial impact of GenAI is significant, with nearly half of Ghanaian CEOs reporting revenue growth and improved profitability as a result of GenAI adoption.
John Awuah highlighted Ghana’s leadership in AI-driven transformation, stating that banks are exploring how GenAI can reshape core business processes, reduce costs, and increase efficiency.
Looking ahead, Mr. Awuah reiterated the association’s commitment to supporting a future-ready banking industry that views digital transformation as a strategic enabler of inclusive growth and financial resilience.
He commended PwC Ghana for providing a platform for industry dialogue and showcasing the technologies that will shape the future of banking in Ghana.
In conclusion, GAB is dedicated to fostering collaboration and innovation within the banking industry to drive sustainable growth and development.
